3 Days Lake Nakuru and Naivasha Birding Safari

At Pinilina Safaris, we strive to make the booking process as convenient as possible by accepting a variety of payment methods. You can choose from the following options:

1. Credit/Debit Cards:
We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover. Our online payment system is secure and encrypted to ensure your information is protected.

2. Bank Transfers:
For those who prefer direct transfers, we accept payments via bank transfer. Please contact us for our bank details and ensure to include your booking reference number when making the transfer.

3. PayPal:
We also accept payments through PayPal, offering a secure and easy way to pay using your PayPal account or credit card. Simply select the PayPal option during the booking process.

4. Mobile Payments:
In some regions, we accept mobile payment options such as M-Pesa. Please contact our team to confirm the availability of this option and for further instructions on how to proceed.

5. Cryptocurrencies:
For tech-savvy travelers, we offer the option to pay using popular cryptocurrencies such as Bitcoin and Ethereum. Contact us for more details on how to use this payment method.

If you have any questions about payment methods or need assistance with your payment, please do not hesitate to contact our customer service team. We are here to help ensure your booking experience is smooth and hassle-free.

Yes, you can make changes to your reservation after booking, subject to our terms and conditions. We understand that travel plans can sometimes change, and we strive to accommodate your needs as much as possible. Here’s how you can make changes to your reservation:

1. Contact Us:
To request changes to your booking, please contact our customer service team as soon as possible. Provide your booking reference number and details of the changes you wish to make.

2. Modification Options:
Depending on availability and the nature of your request, you may be able to modify:
i. Travel dates
ii. Accommodation preferences
iii. Safari activities and excursions
iv. Number of travelers

3. Change Fees:
Some changes may incur additional fees or charges, depending on the timing and nature of the modifications. Our team will inform you of any applicable fees before proceeding with the changes.

4. Availability:
All changes are subject to availability. We will do our best to accommodate your requests, but please note that certain modifications may be limited by availability constraints.

5. Cancellation and Refund Policy:
If you need to cancel your reservation or make significant changes, please refer to our cancellation and refund policy for details on potential fees and refund eligibility.

6. Confirmation of Changes:
Once your changes have been processed, we will send you an updated booking confirmation with the new details of your reservation.

For any further assistance or to initiate changes to your reservation, please contact our customer service team. We are here to help ensure your safari experience is as flexible and enjoyable as possible.

At Pinilina Safaris, we understand that plans can change unexpectedly. Our cancellation policy is designed to provide flexibility while ensuring we can effectively manage resources and support local partners. Here are the details of our cancellation policy:

1. Cancellation Requests: All cancellation requests must be submitted in writing via email to our customer service team. Please include your booking reference number and the reason for cancellation.

2. Cancellation Fees: The following cancellation fees apply based on the notice period provided before the start of your safari:
i. More than 60 days before departure: Full refund minus a 10% administrative fee.
ii. 31 to 60 days before departure: 50% of the total tour cost will be refunded.
iii. 15 to 30 days before departure: 25% of the total tour cost will be refunded.
iv. 14 days or less before departure: No refund available.

3. Non-Refundable Deposits:
Some bookings may require a non-refundable deposit. This will be clearly indicated at the time of booking, and such deposits are not refundable under any circumstances.

4. Special Circumstances:
In the event of unforeseen circumstances, such as natural disasters, political instability, or other emergencies, we will work with you to reschedule your trip or provide a partial refund, depending on the specific situation and the policies of our local partners.

5. Travel Insurance:
We strongly recommend purchasing comprehensive travel insurance to cover any unexpected cancellations, medical emergencies, or other travel disruptions. This can help protect your investment and provide peace of mind.

6. Refund Process:
Once a cancellation request is received and approved, any eligible refunds will be processed within 30 business days. Refunds will be issued using the original payment method.

For any questions or to discuss your specific situation, please contact our customer service team. We are here to assist you and ensure a smooth and fair cancellation process.

Yes, Pinilina Safaris offers special discounts for group bookings! We believe that sharing the adventure with friends, family, or colleagues can enhance the safari experience. Here’s how our group booking discounts work:

1. Eligibility:
Group discounts are available for parties of 6 or more travelers booking the same safari tour. The exact discount rate may vary based on the size of the group and the specific tour selected. 2. Discount Rates:
i. Groups of 6-10 travelers: Receive a 5% discount on the total tour cost.
ii. Groups of 11-15 travelers: Receive a 7% discount on the total tour cost.
iii. Groups of 16 or more travelers: Receive a 10% discount on the total tour cost.

3. How to Book:
To take advantage of our group booking discounts, please contact our customer service team directly. We will assist you with the booking process, ensure all group members are accommodated, and apply the appropriate discount to your reservation.

4. Custom Itineraries:
We can also create customized itineraries to suit the specific needs and interests of your group. Whether it’s a corporate retreat, family reunion, or special interest group, we can tailor the experience to make it truly memorable.

5. Additional Benefits:
Group bookings may also include additional benefits such as private transportation, exclusive activities, and special amenities, depending on the tour package and availability.

6. Payment Terms:
Flexible payment terms may be available for group bookings. Our team will provide detailed information on payment schedules and options during the booking process.

For more information or to start planning your group safari adventure, please contact our customer service team. We look forward to helping you create an unforgettable experience for your group!